Building Accessible Organisations That Work for Everyone
Accessibility is more than compliance.
It is how people experience your organisation every single day.
The ACCESS™ Model helps organisations identify barriers, improve accessibility and build sustainable systems that support employees, customers, clients and communities.
Whether you are just starting your accessibility journey or looking to strengthen existing practices, the ACCESS™ Model provides a practical, structured approach that helps you move forward with confidence.
What is the ACCESS™ Model?
The ACCESS™ Model is a simple framework designed to help organisations improve accessibility across every part of their business.
It focuses on:
- Digital accessibility
- Physical accessibility
- Workplace environments
- Customer experience
- Communication accessibility
- Organisational systems
- Sustainable inclusion practices
The goal is simple:
To help organisations create environments, systems and experiences that are easier for everyone to access, use and understand.
Why Accessibility Matters
Many organisations want to become more accessible but are unsure where to start.
Accessibility barriers are often hidden inside:
- Websites
- Documents
- Recruitment processes
- Meetings
- Buildings
- Communication systems
- Customer journeys
- Workplace culture
Small barriers can create big problems for:
- Disabled people
- Neurodivergent individuals
- Employees
- Customers
- Clients
- Visitors
- Suppliers
The ACCESS™ Model helps you identify these barriers and take practical steps to improve them.
The ACCESS™ Framework
A → Audit
We identify barriers that may affect employees, customers and users.
This may include:
- Accessibility reviews
- Website observations
- Communication reviews
- Workplace accessibility
- Recruitment processes
- Customer journeys
Your Outcome: Clear understanding of where improvements are needed.
C → Compliance
We help organisations understand accessibility responsibilities and good practice.
This may include:
- Equality Act awareness
- Accessible communication guidance
- Digital accessibility standards
- Document accessibility
- Inclusive processes
Your Outcome: Reduced risk and increased confidence.
C → Customer Experience
Accessibility affects how people experience your organisation.
We look at:
- Customer journeys
- Communication touchpoints
- Usability
- Accessibility frustrations
- Service accessibility
Your Outcome: Better experiences for employees, customers, and clients.
E → Environment
Accessibility includes physical, digital, and sensory environments.
This may include:
- Workplace environments
- Sensory considerations
- Meeting accessibility
- Navigation and signage
- Digital spaces
- Online accessibility
Your Outcome: More accessible and inclusive environments.
S → Systems
Sustainable accessibility needs systems, not just good intentions.
We help organisations build:
- Accessible workflows
- Inclusive processes
- Practical accessibility habits
- Repeatable systems
- Long-term accessibility approaches
Your Outcome: Accessibility becomes part of everyday practice.
S → Storytelling
People trust organisations that demonstrate accessibility clearly and authentically.
We support:
- Accessible communication
- Inclusive messaging
- Employer brand accessibility
- Social media accessibility
- Visibility of inclusion efforts
Your Outcome: Stronger trust, visibility and engagement.
Who the ACCESS™ Model Supports
The ACCESS™ Model can support:
- Businesses
- Employers
- HR teams
- Leadership teams
- Public sector organisations
- SMEs
- Charities
- Schools and colleges
- Community organisations
Whether you are improving accessibility internally or externally, the framework can be adapted to your organisation’s needs.
Areas the ACCESS™ Model Can Support
Examples include:
- Website accessibility
- Digital accessibility
- Accessible documents
- Recruitment accessibility
- Workplace accessibility
- Customer accessibility
- Communication accessibility
- Accessibility awareness
- Accessibility strategy
- Inclusive systems development
- Accessibility reviews and audits
A Practical and Supportive Approach
Accessibility can sometimes feel overwhelming.
The ACCESS™ Model is designed to make the process:
Clear
Practical
Supportive
Realistic
Sustainable
The focus is not perfection.
The focus is progress, confidence and creating environments that work better for more people.
Start With an Inclusion Clarity Call
If you are unsure where your organisation currently stands, the best place to start is with an Inclusion Clarity Call.
Together, we can explore:
- Current challenges
- Accessibility barriers
- Opportunities for improvement
- Practical next steps
About SENDme2work
SENDme2work supports organisations to strengthen disability inclusion, accessibility and workplace confidence through practical consultancy, training, accessibility support and strategic guidance.
With over 30 years of experience across education, disability inclusion, employability and accessibility, the focus is always on creating practical solutions that make a real difference.
FAQ’s
What is the ACCESS™ Model?
The ACCESS™ Model is a practical accessibility framework that helps organisations improve accessibility, inclusion, customer experience and sustainable systems.
Who is the ACCESS™ Model designed for?
The framework supports businesses, schools, charities, public sector organisations, leadership teams, HR professionals and SMEs.
Does the ACCESS™ Model include digital accessibility?
Yes. The model can support website accessibility, accessible documents, communication accessibility and wider digital accessibility improvements.
Can the ACCESS™ Model support workplace accessibility?
Yes. The framework helps organisations improve workplace environments, inclusive systems, recruitment accessibility and employee experiences.
The ACCESS™ Model helps organisations improve accessibility, inclusion, customer experience and sustainable systems through practical consultancy and accessibility support.